At Spiky Sips, we’re dedicated to crafting mocktails that ignite joy and excitement in every sip. Your satisfaction is our top priority, and we strive to ensure that each experience with our products is a delightful one. However, we understand that sometimes circumstances may arise where a refund is necessary. Here’s our refund policy to guide you through the process:

1. Eligibility for Refund:

We offer refunds for products that are damaged during transit or arrive in a condition that does not meet our quality standards. To be eligible for a refund, please contact our customer support team within 48 hours of receiving your order.

2. Process for Refund:

To initiate the refund process, please reach out to our customer support team at Contact@spikysips.com . Provide your order number, a description of the issue, and clear photographs of the damaged or unsatisfactory product. Our team will review your request and may request additional information if needed. Once your refund request is approved, we will initiate the refund process.

3. Refund Methods:

Refunds will be issued through the original payment method used for the purchase. Please allow a reasonable amount of time for the refund to be processed and reflected in your account.

4. Non-Eligibility for Refund:

Refunds will not be provided for dissatisfaction with taste preferences or for reasons unrelated to the quality of the product. If the packaging is damaged but the product itself remains intact and safe for consumption, a refund may not be granted.

5. Returns and Shipping:

In some cases, we may request the return of the product for further assessment. If required, we will provide you with detailed instructions for returning the item. Shipping costs for returning the product will be borne by the customer unless otherwise specified by our customer support team.

6. Contact Us:

For any refund-related inquiries or to initiate a refund request, please contact our customer support team at Contact@spikysips.com. We’re here to assist you and ensure your Spiky Sips experience is exceptional. Please note that our refund policy is subject to change, and we encourage you to review the policy periodically for updates. At Spiky Sips, we value your trust and are committed to delivering mocktail excellence to your doorstep. Thank you for choosing us to be a part of your spirited moments!